My problems with iTunes continue. It has now been two weeks since I tried to purchase “the injury” episode. Every three days I receive a new form letter email from iTunes support informing me that my problem has “escalated.” At this rate I’ll be hearing from Steve Jobs this time next month.
I have frequented the forums in the meantime looking for an answer. The only thing I’ve found is confirmation that other people are having the same problem and the same terrible service from Apple. If Apple wants iTunes to stick around they need to drastically improve the support drastically or the word is going to get out.
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Having the same error message while trying to download an episode of DH. Have you received a solution? Every time I log on to itunes, my system tries to auto download and it not only doesn’t work, but it also clogs up my system. Did you receive any help??
You can follow my progress on the forum here. So far I haven’t had much luck. I’ve come across something today that might be the answer, but I won’t have a chance to test it until later today.
Same problem here. Trying to download Battlestar Galactica Ressurection. “An unknown error occured (0xFFFE7958)
Here’s the predictable end of my error saga. I hadn’t heard from iTunes support in a week so I had to resubmit my problem. Here is their response:
My advice for anyone that receives that error is to go ahead and ask for a refund. iTunes’ support is only designed to answer FAQ and offer refunds.
Same error here (0xfffe7958) when downloading Battlestar Galactica: Act of Contrition
I’m having the same problem with downloading Battlestar Galactica and Drawn Together. This sucks if they are not fixing it. Also sounds like a problem that is growing.
Same issue here with 2 episodes of Drawn Together and 1 episode of Monk. I had the same issue a while ago with an episode of Law and Order, but it worked it self out some how and it eventually downloaded.
yeah i was dling “Jackass” episode 4 when BOOM! our favorite little error came up! I’ve now got one message for iTunes…SHOOOOOW MEEEEE DAAAA MOOONEY!!!!!!1
I am having the same problem with an episode from Lost called “What Kate Did”, on Feb. 5. I e-mailed Apple support, they sent me back instructions to follow, which I did. I almost had the episode downloaded successfully when the dreaded error msg., OxFFFE7958 appeared again. How can we solve this problem? I now hesitate to download anything else since they take the money from my account and I get nothing in return but this wonderful message.
I’m getting the problem downloading “Orientation” from Lost. Bizarre. One thing I tried was logging into a different Mac with my same Apple ID, but that also failed. Weird!
I have the same error when downloading Lost episodes “Orientation” and “What Kate did”. Please any help would be fantastic.
This error must be becoming more frequent. A quick search on google only finds my site. I have given up on iTunes support. I’m just waiting for an official fix before I try to purchase another video. I appreciate all the feedback. If anyone figures out a solution please post it.
I baught the desperate house wives’ “there’s somthing about a war” episode then this damn messege appears on the screen. Im like what the hell? I tryed downloading that episode like 10 times after that and still the same thing.apple better pay me or else…
Is everyone reporting the issues to the Better Business Bureau or someplace like that? I-Tunes SUCKS and will keep sucking unless they get fined or something.
I’m having the same problem downloading “Orientation” from Lost. This is ridiculous. They need to figure this crap out before they post completely addictive television shows for us to download.
Lost in the Big Apple
Apple maybe winning the download wars, but I wonder for how long. I, like many other users in the last month, have run into a download issue using iTunes. The discussions and complaints list for miles in the Apple Support Discussion Boards. In all thes…
This same thing happens to me with “The Secret” for The Office. I DLed the season, it successfully loaded the one before and after that, but it keeps giving me this error…it downloads it all the way, then BOOM! I love it. iTunes, you really know how to fuck with someone who spend $400 on your product…and regardless of anyone’s opinion, that is a lot of dough!
I’ll trade you “Orientation” for “What Kate did”
Same error message here. Phone support sucks, too.
You found a phone support number? Can you provide that number? Someone posted it on the iTunes support forum and the post was quickly deleted. It is obvious Apple doesn’t want calls.
I’ve tried downloading Orientation (LOST Episode 3 Season2) and have been receiving the same error: 0xFFFE7958. I really hope they fix it quckly, I need my LOST addiction fix.
Finally a site that gives me an answer to the “0xFFFE7958″ problem, after Itunes support totally slacked. I need the “Scattered” episode from Battlestar Galacticta, eveything else from the second season (2-10) downloaded fine. Anyone up for a trade?
I did a quick check on my website statistics and there have been over 350 searches (google, yahoo, etc) for the (0xFFFE7958)error that have led to my site. I have also noticed more reports on the iTunes support forum. It is only a matter of time before this is solved. Apple can’t let this drag on much longer.
I also had trouble downloading from itunes, same error, for “Orientation” of Lost, Season 2. As suggested, I am getting a refund.
My hunch is that if you tried to download the same episode now, after a refund, that it would work. I’m going to try that after I get a refund.
I’m guessing that this is some silly, transient error, seen by relatively few people. Obviously SOME people have downloaded the episode I could not download.
I am getting the same error trying to download the “Orientation” episode of Lost. Are there any other none itune sites where I can get it?
I started a thread on the Discussion list – people here should keep the thread alive on the apple site. I hope this issue is resolved soon. I don’t want to download anymore videos until this is resolved.
Here’s the link.
http://discussions.apple.com/thread.jspa?threadID=350482&tstart=15
This is crazy!! After reading everyone’s comments on error OXFFFE7958 I have little hope that this will be resolved. I too could not download battlestar galactica Resurrection ship. What is the point of having this tecnology if it is such a headache to use!
Kerri
The Office: Health Care.
There was an error downloading your purchased music. An unknown error occurred (0xFFFE7958).
Use the Check for Purchases command in the Advanced menu to try again later.
I received the “0XFFFE7958 error” 5 out of 5 times that I tried to download season 2, episode 2 of “Lost”. Summary:
season 2, episode 1 – OK
season 2, episode 2 – 0XFFFE7958
season 2, episode 3 – OK
If you kill iTunes when the download is about 95% complete and then copy the contents of …/Music/iTunes/iTunes Music/Downloads/Adrift.m4v.tmp somewhere else, you can copy it back and iTunes will continue to download from where it last stopped. iTunes will, however, delete the download once it has finished and then start downloading it again from the beginning.. followed by the 0XFFFE7958 error!
I had a similar problem (though mine was error -50). It told me to go to the advanced menu and click Check Purchases, which I did and then it repeated the same error. I’m halfway through downloading Valentine’s Day of the Office.
So…I tried logging into my account to check to see if my password needs resetting, but now it won’t let me into that,so I’m thinking there might be some problem with the authentication server in association with this download.
Anyone able to verify this?
I’m glad Google finally led me to this site so that I could see that it wasn’t just me. I’ve had no luck with Lost – “What Kate Did” or with Lost – “Orientation”.
But I experimented with a couple of episodes of The Office and they came down fine.
Hoping iTunes and Apple fix this. I was considering getting the Video iPod, but not if I can’t be assured of getting what I paid for.
I too am having trouble with Orientation and What Kate Did. Why can’t someone at Apple work a few extra hours and fix this???
I fixed this problem by installing itunes on a second computer, downloading the episode, and then authorizing it. I then copied the show I wanted to watch to the compuoter with the original itunes collection….
Other variations might work, like un-installing itunes, re-installing, consolidating your library. but since I have a second computer I chose the quick route.
I know how much of a hassle this error can be so I thought I’d share my fix. good luck!
Just another disgruntled customer checking in. I bought the complete first season of BSG. It downloaded everything fine, except for the “Tigh Me Up, Tigh Me Down” episode.
What ticks me off is that Apple clearly knows about this problem and offers no support on their website.
Glad I googled this site.
I know what all of you are going through…I’m totally ticked off. I ended up wasting half my day yesterday trying troubleshooting my computer (thinking something was wrong with my machine and not iTunes). I tried over and over and over again to download Lost, Season 1, Raised by Others. I really think we ought to file a complaint with the Better Business Bureau. With the number of persons complaining here, the BBB will have to contact and Apple and make an inquiry. Apple is really screwing up bigtime by not addressing our problem. What terrible customer service!
I was finally able to download the problematic episode of The Office without the dreaded error. I didn’t do anything special, it just finally worked after nearly a month. There’s no workaround, it’s just obvious Apple is too swamped to deal with errors like the one we’ve been experiencing.
Apple finally acknowledged the problem with the following response. The refunded the money and then gave me a 5 music credit. I finally got the episode I was missing by gifting a friend the episode and fortunately it downloaded to their computer. I then copied it to CD and then copied it back to my computer. Finally, I needed their authorization (5 computers max) to play purchases on my computer. It worked.
We sincerely apologize for the inconvenience that you have experienced with error 0xFFFE7958. Our engineers are aware of the error and are working diligently to resolve this issue.
Please note that some customers have resolve the issue by re-installing or upgrading to iTunes version 6.2.
You pioneers must have forced them to fix it because it actually downloaded for me today after only three days of trying. (see my Feb 12th post).
Cool stuff.
I was also able to finally download “Orientation” today. I got my refund last week sometime and decided to give the download another go — it worked just fine.
Downloaded and installed version 6.0.3.5 of iTunes today and both of my Lost episodes finally downloaded properly.
Keeping fingers crossed for the future.
I’m having the same problem – I get the error message when downloading episode 9 of Desperate Housewives. I’ve downloaded 1-8 ok, and then got the error with #9. But then I downloaded episode #10 with no problem. Itunes support is terrible – they told the problem is my end with my software, firewall, or internet connection. They didn’t event bother to read my email – obviously it’s a server / file corruption problem (if it was on my end, how come I could download all the other episdoes? duh..). I have itunes 6.0.4. No resolution as of yet, but I wanted others to know this isn’t an isolated problem – reference this website when responding to itunes support.
Update: I tried for 2 weeks via sending multiple emails to Apple Support where they “escalated” the issue. At one point there was a period of more than 5 days where I did not hear back from Apple. Basically, all messages continued to suggest that the problem was on my end (which we all know it wasn’t). In the meantime I had downloaded another 2 episodes of DH with no problem. The last message I received from Apple was also useless, asking had I checked under advanced/purchased tab (if they had bothered to read any of my emails they would have seen I had done this 7 different times with no luck, just a waste of bandwidth). They said perhaps my billing address was wrong. Huh?? How could I buy subsequent episodes if my billing address was wrong? This silliness has been going on for 2 weeks, and every couple days I try to re-download the episode. AND TODAY IT FINALLY DOWNLOADED! So, after multiple useless emails from horrible Apple support the episode worked. No changes were made on my end. Apple won’t take responsibility for this issue. My guess is after they get enough emails on a particular video with this error, then they fix the problem on the server. But they never will admit it is their fault. Reference multiple threads on Apple Support for this problem:
http://discussions.apple.com/thread.jspa?messageID=1877364#1877364
http://discussions.apple.com/thread.jspa?messageID=1679915??
http://discussions.apple.com/thread.jspa?threadID=157038&tstart=45
This might not be the right place but you are lucky in the US. At least you get an answer from iTunes support (although it’s predictably useless). Here in Europe your chance to get any reaction from iTunes support is zero. At least we don’t have the problem with downloading tv show episodes and this is because you can’t buy any around here.