My problems with iTunes continue. It has now been two weeks since I tried to purchase “the injury” episode. Every three days I receive a new form letter email from iTunes support informing me that my problem has “escalated.” At this rate I’ll be hearing from Steve Jobs this time next month.
I have frequented the forums in the meantime looking for an answer. The only thing I’ve found is confirmation that other people are having the same problem and the same terrible service from Apple. If Apple wants iTunes to stick around they need to drastically improve the support drastically or the word is going to get out.
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